PRODUCTS / BILLING
  
Billing Components Billing System

End customer billing
Accounts Receivable 
Billing
Customer Care


Modern telecommunications network operators and service providers are keenly aware that the marketplace is highly competitive and that exceptionally high levels of service are essential to secure and keep customers.

Billing Components (BC) is a billing and customer care system of the latest generation. It is one of the few packaged systems capable of covering the majority of telecommunications services in one system including wireless mobile, wireless local loop, data services, long distance and international services. Technologies like WAP and GPRS are supported, UMTS and E-Business are on BC's near future development roadmap.

Billing Components is a functionally rich Customer Care and Billing system based on a 3-tier client-server architecture. BC is fully modular. It comprises a set of business components, which have the technology to operate as stand-alone modules also. Clear, defined interfaces and APIs exist to keep functionality within single modules. 

Components can either be incorporated into a full business management system or integrated into an operator's existing environment. Full modularity also guarantees maintainability and easy integration with external systems.



Billing system - Basis functionality
> System configuration
> Multi language capability for invoicing 
> Multi currency capability with daily exchange rates
> Rules for limiting oscillation in exchange rates of international payment transactions of
     usage data(BARG)
> Postal Zones
> Administration for error messages, warnings and information messages
> Fine-grained security and access concept
> User and menu administration
> User definable preferences for user interface
> Recurring processes

Billing system – End customer billing
> Administrative processes
> Definition and administration of products and services
> Activation fee and product sale
> Periodic basic fee (Lease, service, service activation, etc.) including all commonly used
     properties for billing
> Product fees with duration of validity 
> Product and location based rules for tax calculation
> Multi language product descriptions
> Grouping of products for invoice print
> Bundles of services, products and fees
> General ledger interface
> Support for geographical and logical sales organisation
> Administration of end customer equipment
> Diverse number inventories
> SIM card administration
> SIM card ordering
> Phone number and SIM card distribution within sales organisation
> Sales commission interface

Billing system – Accounts Receivable
> Administration of account balance and due dates for contracts
> Administration of payments and cash payment s including amount transfers
> Direct debit 
> Online payments for postal offices, etc.
> Invoice adjustments
> Manual credit and debit adjustments
> Reminder letters and account statements
> Reminder charges and interest calculation
> Definable collection processes with exclusion criteria
> Automated cancellation, suspension and reconnection processes
> Handling of customer objections
> Aged Analysis of outstanding money
> Account overviews

Billing system - Billing
> Distribution of billing load via cycles 
> End of period
> Invoice print
> Summary overview for billing runs
> Payment dependent rules for invoice creation
> Invoice generation for print centres
> Repeatable invoice print
> Direct debit including debit entry
> Invoice generation on customers demand

Billing system – Customer Care
> Independent customers application processing and also for point of sale
> Administration of complex customer structures and hierarchies 
> Customer type dependent templates for application processing and new customer
     creation 
> Help desk including complete customer history
> Moves and equipment exchanges
> "Friends and Family" tariff structures and administration
> Separate support of exchange of SIM cards and phone numbers
> Separate support of contract cancellation 
> Administration of future action for suspension and reconnection of customers
> Complaint management including predefined questions, disposition and escalation control
> Basis for customer statistics
> Basis for exact allocations according to the input involved for actions
> Rules for tax exemption
> Flexible system extension via non programmatic, freely definable and testable additional
     fields